Refund Policy
To avoid potential misuse of our refund policy, we have implemented a few limitations to our 14-day refund period for digital products. In order to qualify for a refund, customers are required to follow these steps:
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After making a purchase, please test the simple process of publishing our templates to your social media channels by following these instructions:
https://serenitysocialmedia.com/pages/canva-instructions -
Once you have published the template on your social media channel, if you still wish to proceed with a refund, we will gladly consider your request.
If a customer purchases multiple products in a single order and immediately requests a refund, this behavior stands out as unusual compared to our general customer base, and we may suspect potential misuse of our goodwill. In such cases, we will review the customer's download log information to make informed refund decisions.
If you find it necessary to request a refund, please initiate the process by sending an email to support@serentiysocialmedia.com. Should you have any questions or concerns regarding returns, please feel free to contact us at the same email address.
We value our customers and aim to provide fair and reasonable solutions while ensuring the integrity of our refund policy. Thank you for your understanding and cooperation.